Power tool repair shop software for the complete repair workflow
From equipment intake and diagnosis to estimate approval, repair, final testing and handover. ASK Serwis Manager keeps customers, devices, jobs, parts and technician work in one workflow.
Diagnosis saved · customer waiting for estimate
A repair shop has more to track than the repair itself
As job volume grows, teams need to know what was received, who is working on it, whether the estimate was approved, which parts were used and when the device is ready. ASK Serwis Manager keeps those facts attached to the customer, device and job instead of scattered across paper notes and messages.
Power tool repair shop software for the complete repair workflow
Structured equipment intake
Customer, device, brand, model, serial number, accessories, fault description, priority and actual intake date stay on one job record.
Device repair history
Previous repairs remain linked to the equipment and customer record, giving technicians useful context for recurring faults.
Online estimate approval
Parts and labour can form an estimate that the customer can review and approve, with the decision stored in the job history.
Parts assigned to repairs
Stock availability and parts consumption can be recorded against a specific repair, including from the mobile technician panel.
Customer repair status
Customers can check the current repair status and available decisions through the customer portal.
Professional service documents
Intake, service and handover documents provide a consistent record of the repair process.
How does the repair workflow look?
1. Intake
Create the job, assign customer and equipment, record the fault and accessories.
2. Diagnosis
The technician records diagnosis, photos, work time and required parts.
3. Estimate
The estimate is shared with the customer and the decision is stored with the job.
4. Repair
Status, parts, notes and external service activity remain in one record.
5. Test and handover
A final test confirms readiness and a handover document closes the job.
Who is it for?
The system fits single repair locations as well as organizations operating multiple service points. Roles separate office and technician work, while the mobile PWA supports workshop-floor and field activity.
Frequently asked questions
Can I store equipment serial numbers?+
Yes. Equipment records can include brand, model, serial number and linked repair history.
Can customers approve estimates online?+
Yes. Estimates can be shared with customers and their decision is stored with the job.
Can technicians work from a phone?+
Yes. The mobile PWA supports assigned jobs, diagnosis, work time, parts, photos and final tests.
Does it support multiple service locations?+
Yes. Organizations can operate multiple service points and users with different roles.
Test the system with your own service jobs.
Create an organization and run a real workflow from equipment intake to handover.