A service management system for office, workshop and technicians
ASK Serwis Manager organizes daily service operations in one SaaS environment: customers, equipment, jobs, estimates, parts, technicians, communication and service documentation.
Diagnosis saved · customer waiting for estimate
Service management needs one shared operational picture
When office staff, stock and technicians work from separate lists, simple questions become slow to answer: how many jobs are active, which are waiting for the customer, what is due today and who owns each job. One system provides those views without creating separate records.
A service management system for office, workshop and technicians
Dashboard and reporting
Important information about jobs, statuses and team activity is available from one panel.
Multiple service locations
Organizations can split work across service points while keeping a shared management layer.
Roles and permissions
Owners, administrators, technicians and other roles can access only the functions they need.
Calendar and Kanban
Deadlines and workflow have dedicated views for planning team workload.
Communication under your brand
Each organization can configure its own outgoing email and SMS account.
Customer portal
Customers can see repair status and available decisions without access to the internal organization panel.
One platform, several roles
Office
Registers customers, creates jobs, plans deadlines and handles communication.
Manager / administrator
Sees workload, statuses, users and operational structure.
Technician
Works on assigned jobs, diagnosis, parts, work time and tests.
Customer
Gets access only to their repair status and decisions shared by the service.
SaaS operator
Manages plans, organizations, updates and the technical platform layer.
When is a service management system worth introducing?
The biggest difference appears when job volume, headcount or service locations grow and spreadsheets stop giving a current picture. The system centralizes data without making mobile technician work complicated.
Frequently asked questions
Is the system SaaS?+
Yes. ASK Serwis Manager operates as a SaaS platform with separated organizations and plans.
Can we use multiple service locations?+
Yes. Service-point limits depend on the plan and an organization can work across multiple locations.
Can messages come from our company?+
Yes. Each organization configures its own SMTP and SMS provider credentials.
Is there a customer portal?+
Yes. Customers can check repair status and respond to decisions made available by the service.
Test the system with your own service jobs.
Create an organization and run a real workflow from equipment intake to handover.