Service job management software from intake to handover
Keep customer, equipment, deadline, status, diagnosis, estimate, parts, work time, documents and communication on one job instead of splitting the workflow across separate tools.
Diagnosis saved · customer waiting for estimate
One job should be one source of truth
A service job changes state many times: diagnosis, customer decision, waiting for parts, repair, testing and handover. When each part of that process lives in a different spreadsheet or message thread, mistakes become easy. ASK Serwis Manager keeps the workflow and history together.
Service job management software from intake to handover
List, Kanban and calendar
Use the same jobs in list, Kanban or calendar views depending on whether status, deadline or team workload matters most.
Controlled status changes
Ordinary job status can be moved forward or backward manually, while cancellation remains a separate controlled action.
Technician assignment
Assign a technician who then sees the job in the mobile panel.
Decision and communication history
Estimates, customer decisions, statuses and notifications remain attached to the job.
Documents from job data
Service documents reuse job data instead of forcing staff to retype information.
Customer and equipment context
Linked customer and equipment records make previous repairs and current context easier to find.
A real workflow, not just a database row
New
Register equipment, customer, fault and deadline.
Diagnosis / estimate
Technician describes the problem and the office prepares the repair cost.
Waiting
The job can wait for a decision, parts or external service without losing context.
Repair / control
Actions, parts, work time and final test are recorded.
Ready / handed over
The customer is informed and the handover document closes the process.
What do office staff and technicians gain?
Office staff see workload, deadlines and customer decisions, while technicians see assigned work with the required context. Less information has to be passed verbally and job progress is visible without constant calls.
Frequently asked questions
Can jobs be managed in Kanban?+
Yes. Jobs are available in a Kanban view and can be moved between permitted stages.
Can I enter the real date for an older job?+
Yes. The actual intake date can be entered while the technical record creation date remains available for audit.
Can a job contain an estimate?+
Yes. Estimates are linked to jobs and can be approved or rejected by the customer.
Is change history retained?+
Important status changes, decisions and events remain in the job history.
Test the system with your own service jobs.
Create an organization and run a real workflow from equipment intake to handover.